(054) 277-4269 (054) 277-4269
 FOREWORD
“One of the pre-requisites to the orderly and well-balanced growth of urban areas is
an effective system of local water utilities, the absence of which is recognized as a deterrent to economic growth, a hazard to public health and an irritant to the spirit and well-being of the citizenry,” so goes the letters of Presidential Decree 198, otherwise known as the Local Water Utilities Act of 1973. Bato Water District have been in existence for twenty five years, is trying its very best to continue delivering decent public service and thus fulfill its mandated duty. Fully aware that BWD is providing a very important commodity; our day to day operations are so designed for the optimum satisfaction of our stakeholders. This Citizen’s Charter further enhances our commitment to be a credible, transparent, efficient and effective government utility. The basic information regarding BWD provided herein, aims to make our concessionaires not only well-informed, but ultimately becomes a strong and reliable partner. ENGR. PAUL RAYMOND L. BONNEVIE General Manager D ORGANIZATIONAL PROFILE
Bato Water District (BWD), formerly known as Bato Rural Waterworks Association (BRUWASA) was created by virtue of Sangguniang Bayan Resolution No. 898-105 dated December 15,1989. On April 30, 1990, the Local Water Utilities Administration (LWUA) issued the water district Conditional Certificate of Conformance (CCC) No. 437 which qualified it to avail of financial assistance for its developmental plans and targets.
The locality has an existing water supply system which was originally constructed by the Project Management Office (PMO) of the Department Of Public Works and Highways (DPWH) in 1985 and was turned over to Bato Water District in March 1990. The Water System is composed of a deep well as source, an elevated steel tank, and pipelines with sizes ranging from 70 to 200 mm. With the continuous request from the residents of Barangay San Vicente and San Miguel to extend water service to their areas, BWD requested LWUA to prepare an Engineering Study (ES). The amount of Php 3.96 M was allocated for this ES. The components included source development, pumping facilities, pipelines and service connections.
OFFICE ADDRESS
Santiago, Bato, Camarines Sur TELEFAX (054) 277-4269 E-MAIL ADDRESS bwd_batocamsur@yahoo.com OFFICE HOURS 8:00 A.M. to 12:00 P.M. 1:00 P.M. to 5:00 P.M. Mondays to Fridays EXCEPT Holidays
MISSION
Through its competent, highly motivated and effective human resource, this self-reliant, economically viable and service-oriented institution shall, to the satisfaction of the consuming public, provide quality and efficient water service. VISION The Bato Water District is a Service-Oriented Institution committed to the highest levels of excellence in Local Water Utility Systems within its jurisdiction GOALS Sustained financial capability Improved system and reliable operations Expanded service connection coverage Increased organizational effectiveness Secured, controlled, and managed water sources and corresponding recharge areas and watershed  PERFORMANCE PLEDGE
We, the officials and employees of the Bato Water district commit to:
Serve you promptly, efficiently, and with utmost courtesy by authorized personnel with proper identification from Monday to Friday, 8:00 a.m. to 5:00 p.m.; Ensure strict compliance with service standards, with written explanation for any delays in frontline services; Respond to your complaint about our services the soonest or within the day through our complaint and assistance desk and take corrective measures; Value every citizen’s comments, suggestions and needs, including those with special needs such as the differently-abled, pregnant women and senior citizens; Empower the public through access to information on our policies, programs, activities and service through our officials and employees and through our contact number, (054) 277-4269 All these we pledge because YOU deserve no less. FEEDBACK & REDRESS MECHANISM
ANTI-RED TAPE ACT (ARTA)
In compliance with the provisions under Republic Act No. 9485, otherwise known as “An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Thereof” or the Anti-Red Tape Act (ARTA) of 2007 and its Implementing Rules and Regulations (IRR) promulgated through Resolution No.081471 by the Civil Service Commission (CSC) to ensure uninterrupted service throughout business hours
FRONTLINE SERVICES INFORMATION BULLETIN
PUBLIC ASSISTANCE AND COMPLAINT DESK
ANTI-FIXER CAMPAIGN
NO NOON BREAK POLICY
NO SMOKING POLICY
In compliance with the Memorandum Circular No.17 series of 2009 by the Civil Service Commission (CSC) adopting and promulgating the Tobacco Regulation Act of 2003 (Republic Act 9211) and the World Health Organization (WHO) Framework Convention on Tobacco Control (FCTC), Article 8 and its guidelines to encourage people to quit smoking and to protect people from exposure to secondhand smoke.
PRIORITY/SPECIAL LANE FOR PWD'S
CLOSE CIRCUIT TELEVISION (CCTV) MONITORING
WORKFLOW CHART
        FRONTLINE SERVICES
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http://www.batowdcamsur.gov.ph